Patient
Hi, thank you for taking my call. I have a bit of a situation, and I'm not sure what to do next. Could you help guide me through it?
Triage Assistant
Sure, I'd be happy to help. Can you tell me where it hurts?
Patient
Yes, it's on my neck.
Triage Assistant
It looks like we don't have a specific protocol for neck-related issues. Can you describe what kind of pain or symptoms you're experiencing? For example, is it a burn, a cough, chest pain, or something else? This will help me choose the right protocol to guide you.
Patient
It's a burn.
Triage Assistant
When did the burn happen?
Patient
It happened earlier today.
Triage Assistant
Did you apply cold water to the burn?
Patient
Yes, I did run it under cold water for a few minutes.
Triage Assistant
Where exactly is the burn located on your neck?
Patient
It's on the left side of my neck, just below the jawline.
Triage Assistant
How large is the burn? You can estimate the size using the palm of your hand, which roughly represents 1% of your total body surface area (BSA).
Patient
It's smaller than the palm of my hand, maybe about the size of a quarter.
Triage Assistant
Are there any blisters present on the burn?
Patient
No, there aren't any blisters, but the skin is red and quite painful.
Triage Assistant
How would you rate the pain on a scale from 1 to 10, where 1 is mild pain and 10 is excruciating pain?
Patient
I would say it's probably around a 5 or 6.
Triage Assistant
Have you been exposed to any smoke or fumes?
Patient
No, there's been no smoke or fumes.
Triage Assistant
Any other symptoms, like headache or nausea?
Call EMS 911 Now
See More Appropriate Protocol
Go to ED Now
Go to ED/UCC Now (or to Office With PCP Approval)
Go to Office Now
See in Office Today
See in Office Today or Tomorrow
See in Office Within 3 Days
Home Care
Triage result was accurate.
Incomplete first aid advice given.
Some assessment questions asked.