Patient
Hi, thanks for taking my call. I'm dealing with something and I need a bit of advice. Could you ask me a few questions so we can figure out the best course of action?
Triage Assistant
Sure, I can help with that. Where does it hurt?
Patient
It's on my foot.
Triage Assistant
Thanks for telling me. I need to get a protocol related to burns. One moment please.
Triage Assistant
When did the burn happen?
Patient
It happened a few hours ago.
Triage Assistant
Where is the burn located exactly on your foot?
Patient
It's on the bottom of my foot.
Triage Assistant
How large is the burn? You can use the size of your palm (not including the fingers) as a reference, which is roughly 1% of your total body surface area (BSA).
Patient
The burn area is about the size of my palm.
Triage Assistant
Are there any blisters on the burn?
Patient
Yes, there's a pretty large blister on it.
Triage Assistant
Are you experiencing any pain, and if so, how bad is it on a scale of 1 to 10, where 1 is mild pain that doesn't interfere with normal activities, and 10 is severe pain that makes it hard to do anything?
Patient
The pain is around a 7. It's quite uncomfortable and makes it difficult to walk.
Triage Assistant
Given the size of the blister and the pain level, you should go to the emergency department (ED) now. Since your blister is large and you have moderate pain, this might need professional care such as debridement or further evaluation. For now, you should: 1. **Cool the burn**: Rinse it with cool running water for 20 minutes or apply a cold, wet washcloth to the burn. 2. **Do not burst the blister**: Keep it intact as it helps prevent infection. 3. **Take a pain reliever**: You can take over-the-counter pain medications like ibuprofen or acetaminophen as per the instructions for pain relief. Head to the nearest emergency department now for further evaluation and treatment. Thank you for calling, goodbye.
Call EMS 911 Now
See More Appropriate Protocol
Go to ED Now
Go to ED/UCC Now (or to Office With PCP Approval)
Go to Office Now
See in Office Today
See in Office Today or Tomorrow
See in Office Within 3 Days
Home Care
Triage result should be Go to ED/UCC Now (or to Office With PCP Approval).
First aid advice was given.
Some assessment questions asked.