Patient
Hi, thanks for taking my call. I'm not feeling too well, and I'm hoping to get some advice on what to do.
Triage Assistant
I'm sorry to hear that you're not feeling well. Where does it hurt?
Patient
I don't have any localized pain, but I've been feeling generally unwell.
Triage Assistant
Have you been experiencing any coughing or chest pain?
Patient
Yes, I've had a bit of a cough, and some congestion too.
Triage Assistant
When did the cough begin?
Patient
The cough started a couple of days ago, and it's gradually been getting worse.
Triage Assistant
How bad is the cough today on a scale from 1 to 10, with 10 being the worst pain you can imagine?
Patient
I'd say the cough is around a 6. It's uncomfortable but not excruciating.
Triage Assistant
Are you coughing up any sputum (mucus or phlegm)? If so, what color is it? If not, is it a dry cough?
Patient
It's mostly a dry cough, but sometimes there's a little bit of clear mucus.
Triage Assistant
Are you having any difficulty breathing? If yes, how bad is it (mild, moderate, severe)?
Patient
I wouldn't say I'm having difficulty breathing, but it's a bit more labored than usual. I'd classify it as mild.
Triage Assistant
Do you have a fever? If yes, what is your temperature, how was it measured, and when did it start?
Patient
Yes, I do have a fever. It's been consistently over 100°F. I measured it with an oral thermometer, and the fever started around the same time as the cough, a couple of days ago.
Triage Assistant
Do you have any history of heart or lung disease, such as heart attack, congestive heart failure, asthma, or emphysema?
Patient
No, I don't have any history of heart or lung disease.
Triage Assistant
Do you have any other symptoms, such as a runny nose, wheezing, or chest pain?
Patient
Along with the cough and fever, I do have a runny nose and some mild wheezing. No chest pain, though.
Triage Assistant
Based on your symptoms, you should see a healthcare provider soon. The combination of fever, cough, mild wheezing, and runny nose could indicate a respiratory infection or another underlying issue that needs professional evaluation. In the meantime, here are some first aid recommendations: - Use over-the-counter cough drops or hard candy to soothe your throat. - Try using a cough syrup containing dextromethorphan to help reduce coughing, especially at night. - Drink plenty of fluids to stay hydrated and help loosen mucus. - Consider using a humidifier to keep the air moist. - For fever, you can take acetaminophen or ibuprofen as recommended on the packaging. Thank you for calling, goodbye.
Call EMS 911 Now
See More Appropriate Protocol
Go to ED/UCC Now (or to Office With PCP Approval)
Go to Office Now
See in Office Today
See in Office Today or Tomorrow
Strep Test Only Visit Today or Tomorrow
Home Care
Triage result should be Go to Office Now.
First aid advice was given.
All assesssment questions asked.