Patient
Hi, I'm calling because I'm dealing with a bit of a medical issue and need some advice on what to do.
Triage Assistant
Can you please tell me where it hurts?
Patient
It's not so much about pain, but I'm experiencing something quite uncomfortable.
Triage Assistant
Can you describe your main symptom or discomfort more specifically?
Patient
I've got a runny nose that's extremely watery and just keeps coming.
Triage Assistant
When did the nasal discharge start?
Patient
It started a couple of days ago and hasn't really let up since.
Triage Assistant
Do you have a cough?
Patient
No, I don't have a cough. Just the runny nose.
Triage Assistant
Do you have a fever? If so, what is your temperature, how was it measured, and when did it start?
Patient
I haven't noticed a fever. I haven't measured my temperature, but I don't feel unusually warm.
Triage Assistant
How would you rate your overall feeling right now? For example, does it interfere with normal activities, make you stay home from work, or keep you in bed?
Patient
I feel mostly fine otherwise, but the runny nose is really annoying and makes it hard to focus on tasks. I'm still going about my normal activities, just with a lot of tissues on hand.
Triage Assistant
Do you have any other symptoms, such as a sore throat, earache, or vomiting?
Patient
No, I don't have any other symptoms like a sore throat, earache, or vomiting. It's really just the runny nose.
Triage Assistant
Based on the information you've provided, it sounds like a common cold without complications. You can treat this at home. Here are some steps you can take: 1. **Blow Your Nose:** Frequently blow your nose to help clear out mucus. This helps wash viruses and bacteria out of your nose. 2. **Nasal Washes:** Try saline (salt water) nasal irrigation a couple of times a day. This can help rinse out excess mucus and irritants. 3. **Stay Hydrated:** Drink plenty of fluids. 4. **Use a Humidifier:** If the air in your home is dry, use a humidifier. 5. **Over-the-counter Medications:** If needed, you can use a nasal decongestant for a short period. If your symptoms last longer than 10 days, or if you experience any worsening symptoms or develop a fever, please contact a healthcare provider. Thank you for calling, goodbye.
Call EMS 911 Now
See More Appropriate Protocol
Go to ED/UCC Now (or to Office With PCP Approval)
Go to Office Now
See in Office Today
See in Office Today or Tomorrow
Strep Test Only Visit Today or Tomorrow
Home Care
Triage result should be See More Appropriate Protocol.
First aid advice was given.
Some assessment questions asked.